The Direct Debit Guarantee protects you if there is an error in a payment. You are entitled to a full and immediate refund of the amount paid from your bank if the amount, date, or frequency of your direct debit changes.
If an error is made by the organisation collecting the payment, or by your bank or building society, you are guaranteed a full and immediate refund of the amount paid from your bank or building society.
You can cancel a direct debit at any time by contacting your bank or building society. We recommend you also notify the organisation collecting the payment.