Search our help centre or browse by category to find answers to your questions.
Getting Started
Learn the basics of your account.
5 articles
Accounts
Managing your accounts and balances.
5 articles
Payments
Sending, receiving, and tracking payments.
5 articles
Transfers
Domestic and international transfers.
5 articles
Security
Keeping your account safe and secure.
5 articles
General
FAQs and general information.
5 articles
How to create your account
Step-by-step guide to registering and verifying your Mercati account.
Getting Started · Updated 15 May 2026
Completing KYC verification
Understand the identity verification process and what documents you need.
Getting Started · Updated 18 May 2026
How to view your account balance
Check your current and available balance across all your accounts.
Accounts · Updated 20 May 2026
How to make a payment
Step-by-step guide to sending a payment from your account.
Payments · Updated 21 May 2026
Transferring between your accounts
Move money between your own accounts instantly.
Transfers · Updated 21 May 2026
Setting up two-factor authentication
Add an extra layer of security to your account with 2FA.
Security · Updated 22 May 2026
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