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DSP-004

Duplicate charge

Resolved — in your favour£12.99

Dispute details

Type: Duplicate charge
Status: Resolved — in your favour
Raised: 23 Apr 2026
Last updated: 30 Apr 2026
Disputed amount: £12.99
Resolved: 30 Apr 2026
Outcome: Refund issued

Resolution notes

Merchant confirmed duplicate charge. Full refund of £12.99 processed.

Original transaction

Subscription — Example Streaming

22 Apr 2026£12.99Primary Current Account

Description

I was charged twice for the same subscription in April. The first payment went through on 1 April and this duplicate appeared on 22 April.

Evidence (1)

PDF

bank-statement-april.pdf

189 KB · 23 Apr 2026

Resolution timeline

Opened
Dispute raised by customer
23 Apr 2026, 16:40
Investigating
Reviewing duplicate charge claim
24 Apr 2026, 08:15
Resolved
Resolved in customer's favour — merchant confirmed duplicate. Refund of £12.99 issued.
30 Apr 2026, 11:30