Unauthorised
Resolution notes
Chip and PIN transaction verified. 3D Secure authentication confirmed. Location data matches device used for online banking the same day.
Card payment — Example Boutique Paris
I do not recognise this transaction at a boutique in Paris. I have not been to Paris recently.
No supporting documents uploaded.
Opened
Dispute raised by customer
16 May 2026, 08:50
Investigating
Reviewing transaction authentication logs
17 May 2026, 10:30
Resolved
Investigation complete — transaction authenticated via chip and PIN with 3D Secure. Dispute not upheld.
22 May 2026, 15:00