Other
Resolution notes
Direct debit disputes must be raised through the Direct Debit Guarantee scheme. Customer directed to cancel mandate via direct debit management.
Direct debit — Test Insurance Co
I cancelled my insurance policy last month but am still being charged via direct debit.
No supporting documents uploaded.
Opened
Dispute raised by customer
12 May 2026, 13:25
Rejected
Direct debit disputes are handled via the Direct Debit Guarantee — customer advised to cancel mandate
15 May 2026, 09:00